Recalls: Mercedes-Benz A238 E-Class Cabriolet
Overview
Manufacturers, or importers, issue recalls for defects or faults which have the potential to cause injury. Generally, manufacturers will inform the original buyers if their vehicle is subject to a recall and of the steps required to remedy the defect or fault. Please note that the recalls below (if any) are for Australian-delivered vehicles only. Furthermore, the number of recalls should not be taken as an indication of a model’s reliability or its safety more generally.
Recalls: Mercedes-Benz A238 E-Class Cabriolet
2018 Mercedes-Benz A238 E-Class Cabriolet: exhaust panelling could catch fire
In August 2018, a recall (RC2536) was issued for Mercedes-Benz A238 E-Class Cabriolets that were available for sale in Australia from 1 May 2018 to 31 May 2018. In these vehicles, the left cut-out for the exhaust system was missing in some panelling that had been installed incorrectly. This incorrectly installed panelling could contact the exhaust system and high exhaust temperatures during full-load operation could cause the panelling to catch fire. For the VINs of the recalled vehicles, please see PRA 2018/16963.
2017 Mercedes-Benz A238 E-Class Cabriolet: front seat backrest may not lock into position
In August 2018, recall campaign RC2493 was issued for Mercedes-Benz A238 E-Class Cabriolet vehicles that were available for sale in Australia from 1 May 2017 to 31 August 2017. At times, the locking mechanism on the right side of the seat backrest of these vehicles may not lock into position. In the event of a collision, this increased the risk of injury to the front seat occupants. For the VINs of the recalled vehicles, please see PRA 2018/16970.
2018-19 Mercedes-Benz A238 E-Class Cabriolet: PRE-SAFE may not engage
In March 2019, recall campaign RC2636 was issued for Mercedes-Benz A238 E-Class Cabriolets that were available for sale in Australia from 1 August 2018 to 31 January 2019. These vehicles may mistakenly detect a correctly engaged front seatbelt as being not engaged. The driver may be alerted to this condition by a warning tone and a warning symbol in the instrument cluster. Furthermore, the vehicle’s PRE-SAFE function may not engage and this increased the risk of passenger injury in the event of a collision. For the VINs of the recalled vehicles, please see PRA 2019/17411.
2018 Mercedes-Benz A238 E-Class Cabriolet: power steering may be disabled
In May 2019, recall campaign RC2656 was issued for Mercedes-Benz A238 E-Class Cabriolet vehicles that were available for sale from 3 September 2018 to 30 September 2018. In these vehicles, a sensor for the electric power steering may not have conformed to specifications. If the sensor failed, power steering assistance may be disabled and this increased the risk of a collision. For the VINs of the recalled vehicles, please see PRA 2019/17541.
2018 model year Mercedes-Benz A238 E-Class Cabriolet: steering may lock
In June 2019, recall campaign RC2654 was issued for 2018 model year Mercedes-Benz A238 E-Class Cabriolets that were available for sale from 1 March 2018 to 30 August 2019. Lock nuts with possible production deviations may have been installed in the steering system of certain vehicles. These particular locknuts could break and cause the steering to lock, thereby increasing the risk of a collision. For the VINs of the recalled vehicles, please see PRA 2019/17539.
2019 Mercedes-Benz A238 E-Class Cabriolet: radar sensor control unit failure
In August 2019, recall campaign RC2707 was issued for Mercedes-Benz A238 E-Class Cabriolets that were available for sale in Australia from 1 March 2019 to 30 July 2019. Due to an error in the active brake assist software, one of the radar sensor control units may fail. If the radar sensor control unit failed, the ‘Active Brake Assist’ function may not activate and this increased the risk of a collision and injury to both vehicle occupants and other road users. To fix, the software for the radar sensor control unit was to be updated. For the VINs of the recalled vehicles, please see PRA 2019/17768.
2019-20 Mercedes-Benz A238 E-Class Cabriolet: incorrect tension for oil feed and oil return line screws
In August 2020, recall campaign RC2807 was issued for Mercedes-Benz A238 E-Class Cabriolets that were available for sale in Australia from 1 April 2019 to 31 July 2020. During the assembly process, the screws for the turbocharger oil feed and oil return lines may not have been correctly tensioned. If the screws were loose, oil could leak out at the turbocharger oil feed and/or return line. If leaking oil came into contact with hot components parts, a fire could occur – this posed a hazard to vehicle occupants and other road users. For the VINs of the recalled vehicles, please see PRA 2020/18496.
2021 Mercedes-Benz A238 E-Class Cabriolet: rear headrests may move or detach during collision
In August 2021, recall campaign RC2915 was issued for 2021 Mercedes-Benz A238 E-Class Cabriolet vehicles. The rear headrests may not have been fitted correctly and may therefore move or detach from the seat in the event of a collision; either of these outcomes increased the risk of injury to vehicle occupants. For the VINs of the recalled vehicles, please see REC-001683.
2018-20 Mercedes-Benz A238 E-Class Cabriolet: eCall system may not contact emergency services
In December 2021, recall campaign RC2932-RC2933 was issued for 2018-20 Mercedes-Benz A238 E-Class Cabriolet vehicles. Due to a software issue, the automatic network search of the emergency call system (eCall) communication module may be deactivated. If this occurred, the automatic and manual emergency call function may not be available outside of the network coverage of certain providers. If the eCall system was deactivated, it would not be possible for vehicle occupants to contact emergency services in the event of an emergency (either manually or automatically). As a consequence, emergency vehicles may not be directed to the affected vehicle or may be delayed and this could increase the risk of death if a serious injury had occurred. For this recall, no action was required by consumers since the software would be updated ‘over the air’ (i.e. without requiring a workshop visit). For the VINs of the recalled vehicles, please see REC-004979.
2018-20 Mercedes-Benz A238 E-Class Cabriolet: emergency call may not contact emergency services
In April 2022, recall campaign RC2957 was issued for 2018-20 Mercedes-Benz A238 E-Class Cabriolets. Due to a software issue, the automatic network search of the emergency call system (‘eCall’) communication module may be deactivated. If the eCall system was deactivated, it would not be possible for the vehicle occupants to connect with emergency services, either manually or automatically, in the event of an emergency. As a result, emergency vehicles may not be directed to the affected vehicle or may be delayed; this could increase the risk or severity of injury. For the VINs of the recalled vehicles, please see REC-005401.
2021 Mercedes-Benz A238 E-Class Cabriolet: autonomous braking may not activate
In May 2022, recall campaign RC3019 was issued for 2021 Mercedes-Benz C238 E-Class Coupes. Due to a defect, the driver assistance system may not detect when the driver’s hands were removed from the steering wheel and would not warn the driver or perform an autonomous stop. If the vehicle continued to operate without driver intervention, these circumstances increased the risk of a collision and therefore injury to vehicle occupants and other road users. In the event of a medical emergency such as the driver losing consciousness, the vehicle may continue to drive instead of stopping and making an automated emergency call. For the VINs of the recalled vehicles, please see REC-005439.
2018-22 Mercedes-Benz A238 E-Class Cabriolet: potential short-circuit and fire
In September 2022, recall campaign RC3066 was issued for 2018-22 Mercedes-Benz A238 E-Class Cabriolets. Due to a manufacturing defect, the transmission wiring harness may be damaged. This damage could allow moisture into the wiring harness, which could cause a short circuit and vehicle fire. A vehicle fire posed a risk of injury to vehicle occupants, other road users, bystanders and/or damage to property. For the VINs of the recalled vehicles, please see REC-005517.
2022 Mercedes-Benz A238 E-Class Cabriolet: warning systems may not alert the driver when exiting
In August 2023, recall campaign RC3192 was issued for 2022 Mercedes-Benz A238 E-Class Cabriolets. When exiting the vehicle, the visual and acoustic warning system may not alert the driver if other vehicles and/or traffic were approaching. If the driver was not made aware of approaching vehicles and/or traffic, there was an increased risk of a collision and injury to vehicle occupants and other road users. To fix, the vehicle’s software was to be updated by a Mercedes-Benz dealership. For the VINs of the recalled vehicles, please see REC-005758.
2021-22 Mercedes-Benz A238 E-Class Cabriolet: fuel delivery unit failure
In August 2023, recall campaign RC3170 was issued for 2021-22 Mercedes-Benz A238 E-Class Cabriolets. Due to a manufacturing defect, the fuel delivery unit may fail and this could cause the fuel pump to switch off. If this occurred, fuel supply to the engine would be impaired and the vehicle may experience a loss power. If this occurred while driving, there was an increased risk of a collision and injury to vehicle occupants and other road users. For the VINs of the recalled vehicles, please see REC-005747.
Problems and faults: Mercedes-Benz A238 E-Class Cabriolet
Overview
This section identifies potential problems, causes and fixes based on the experiences of owners and repairers, online sources and technical service bulletins. This information is provided solely for reference purposes and AustralianCar.Reviews recommends that only properly qualified persons carry out repairs or modifications. Furthermore, the number of items below should not be taken as an indicator of a model’s reliability or the frequency with which they may occur.
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Problems and faults: Mercedes-Benz A238 E-Class Cabriolet
No troubleshooting information is currently available for the Mercedes-Benz A238 E-Class Cabriolet.
