Recalls: Mercedes-Benz C118 CLA-Class
Overview
Manufacturers, or importers, issue recalls for defects or faults which have the potential to cause injury. Generally, manufacturers will inform the original buyers if their vehicle is subject to a recall and of the steps required to remedy the defect or fault. Please note that the recalls below (if any) are for Australian-delivered vehicles only. Furthermore, the number of recalls should not be taken as an indication of a model’s reliability or its safety more generally.
Recalls: Mercedes-Benz C118 CLA-Class
2019 Mercedes-Benz C118 CLA-Class: airbag may detach from base plate
In October 2019, recall campaign RC2727 was issued for Mercedes-Benz C118 CLA-Class vehicles that were available for sale in Australia from 1 April 2019 to 30 September 2019. In these vehicles, the four lock nuts for fastening the airbag may have been installed incorrectly. The airbag may therefore detach from the base plate and enter the vehicle interior at high speed. In the event of a collision, this increased the risk of injury to vehicle occupants. For the VINs of the recalled vehicles, please see PRA 2019/17890.
2019-20 Mercedes-Benz C118 CLA-Class with M282 engine (1.3-litre turbo): oil leak
In October 2020, recall campaign RC2819 was issued for Mercedes-Benz C118 CLA-Class vehicles that had 1.3-litre M282 turbocharged petrol engines and were available for sale in Australia from 1 December 2019 to 31 March 2020. In these vehicles, engine oil may escape from the turbocharger oil feed line, leaking onto the underfloor panelling and the road. If the engine oil came into contact with hot components in the engine compartment, it could cause a fire. Furthermore, oil leaking onto the road would increase the risk of a collision for other road users. Both of these consequences could increase the risk of a collision and injury for vehicle occupants and other road users. For the VINs of the recalled vehicles, please see PRA 2020/18612.
Mercedes-Benz X118 CLA-Class: eCall software
In November 2020, recall campaign RC2826/RC2826A was issued for Mercedes-Benz C118 CLA-Class vehicles that were available for sale in Australia from 3 April 2019 to 1 September 2020. In these vehicles, the software of the communication module for the emergency call system (‘eCall’) may have been incorrectly programmed. In the event of an emergency, it would not be possible for vehicle occupants to contact emergency services, either manually or automatically. To fix, the software was to be updated ‘over the air’ (OTA), such that there was no need to visit a dealership; owners would automatically receive a software update unless they objected to it. If owners did object, they would need to visit a dealership for a manual update instead. For the VINs of the recalled vehicles, please see PRA 2020/18593.
2019 Mercedes-Benz C118 A-Class: unsecure crash sensor may delay airbag deployment
In August 2021, recall campaign RC2919 was issued for 2019 Mercedes-Benz C118 A-Class vehicles. The side crash sensors – which were used to determine when to deploy the airbags in the event of a collision – may not be secured correctly to the body of these vehicles. If the sensors were not properly secured, there may be a delay in triggering the airbag and this increased the risk of injury to vehicle occupants. For the VINs of the recalled vehicles, please see REC-001691.
2019-20 Mercedes-Benz C118 CLA-Class: eCall system may not contact emergency services
In December 2021, recall campaign RC2932-RC2933 was issued for 2019-20 Mercedes-Benz C118 CLA-Class vehicles. Due to a software issue, the automatic network search of the emergency call system (eCall) communication module may be deactivated. If this occurred, the automatic and manual emergency call function may not be available outside of the network coverage of certain providers. If the eCall system was deactivated, it would not be possible for vehicle occupants to contact emergency services in the event of an emergency (either manually or automatically). As a consequence, emergency vehicles may not be directed to the affected vehicle or may be delayed and this could increase the risk of death if a serious injury had occurred. For this recall, no action was required by consumers since the software would be updated ‘over the air’ (i.e. without requiring a workshop visit). For the VINs of the recalled vehicles, please see REC-004979.
2019-20 Mercedes-Benz C118 CLA-Class: emergency call may not contact emergency services
In April 2022, recall campaign RC2957 was issued for 2019-20 Mercedes-Benz C118 CLA-Class vehicles. Due to a software issue, the automatic network search of the emergency call system (‘eCall’) communication module may be deactivated. If the eCall system was deactivated, it would not be possible for the vehicle occupants to connect with emergency services, either manually or automatically, in the event of an emergency. As a result, emergency vehicles may not be directed to the affected vehicle or may be delayed; this could increase the risk or severity of injury. For the VINs of the recalled vehicles, please see REC-005401.
2020 Mercedes-Benz C118 CLA-Class: fuel feed hose leak
In September 2022, recall campaign RC3065 was issued for 2020 Mercedes-Benz C118 CLA-Class vehicles. Due to a manufacturing defect, the fuel feed hose could chafe and cause a fuel leak in the engine compartment – this could result in a vehicle fire that posed a risk to vehicle occupants, other road users and bystanders. For the VINs of the recalled vehicles, please see REC-005513.
Problems and faults: Mercedes-Benz C118 CLA-Class
Overview
This section identifies potential problems, causes and fixes based on the experiences of owners and repairers, online sources and technical service bulletins. This information is provided solely for reference purposes and AustralianCar.Reviews recommends that only properly qualified persons carry out repairs or modifications. Furthermore, the number of items below should not be taken as an indicator of a model’s reliability or the frequency with which they may occur.
To report a problem or fault to the AustralianCar.Reviews team, please use the Contact Us form. Note that AustralianCar.Reviews does not offer advice on automotive problems or disputes; such enquiries will not receive a reply. For vehicles purchased from dealers after 1 January 2011, please see our Australian Consumer Law fact sheet.
Problems and faults: Mercedes-Benz C118 CLA-Class
No troubleshooting information is currently available for the Mercedes-Benz C118 CLA-Class.
