Recalls: Mercedes-Benz C238 E-Class Coupe
Overview
Manufacturers, or importers, issue recalls for defects or faults which have the potential to cause injury. Generally, manufacturers will inform the original buyers if their vehicle is subject to a recall and of the steps required to remedy the defect or fault. Please note that the recalls below (if any) are for Australian-delivered vehicles only. Furthermore, the number of recalls should not be taken as an indication of a model’s reliability or its safety more generally.
Recalls: Mercedes-Benz C238 E-Class Coupe
2018 Mercedes-Benz C238 E-Class Coupe: exhaust panelling could catch fire
In August 2018, a recall (RC2536) was issued for Mercedes-Benz C238 E-Class Coupes that were available for sale in Australia from 1 May 2018 to 31 May 2018. In these vehicles, the left cut-out for the exhaust system was missing in some panelling that had been installed incorrectly. This incorrectly installed panelling could contact the exhaust system and high exhaust temperatures during full-load operation could cause the panelling to catch fire. For the VINs of the recalled vehicles, please see PRA 2018/16963.
2017 Mercedes-Benz C238 E-Class Coupe: front seat backrest may not lock into position
In August 2018, recall campaign RC2493 was issued for Mercedes-Benz C238 E-Class Coupe vehicles that were available for sale in Australia from 1 May 2017 to 31 August 2017. At times, the locking mechanism on the right side of the seat backrest of these vehicles may not lock into position. In the event of a collision, this increased the risk of injury to the front seat occupants. For the VINs of the recalled vehicles, please see PRA 2018/16970.
2017 Mercedes-Benz C238 E-Class Coupe OM654 Diesel: fuel leak
In November 2018, recall campaign RC2592 was issued for 2017 Mercedes-Benz C238 E-Class Coupes that had 2.0-litre OM654 diesel engines and were available for sale prior to 29 December 2017. In these vehicles, a diesel fuel line may have been incorrectly routed and this could cause it to chafe against nearby components. Chafing may cause a diesel fuel leak which, in turn, could cause the vehicle to stop sporadically – this could pose a collision risk for vehicle occupants and other road users. For the VINs of the recalled vehicles, please see PRA 2018/17182.
2018-19 Mercedes-Benz C238 E-Class Coupe: PRE-SAFE may not engage
In March 2019, recall campaign RC2636 was issued for Mercedes-Benz C238 E-Class Coupes that were available for sale in Australia from 1 August 2018 to 31 January 2019. These vehicles may mistakenly detect a correctly engaged front seatbelt as being not engaged. The driver may be alerted to this condition by a warning tone and a warning symbol in the instrument cluster. Furthermore, the vehicle’s PRE-SAFE function may not engage and this increased the risk of passenger injury in the event of a collision. For the VINs of the recalled vehicles, please see PRA 2019/17411.
2018 Mercedes-Benz C238 E-Class Coupe: power steering may be disabled
In May 2019, recall campaign RC2656 was issued for Mercedes-Benz C238 E-Class Coupe vehicles that were available for sale from 3 September 2018 to 30 September 2018. In these vehicles, a sensor for the electric power steering may not have conformed to specifications. If the sensor failed, power steering assistance may be disabled and this increased the risk of a collision. For the VINs of the recalled vehicles, please see PRA 2019/17541.
2018 model year Mercedes-Benz C238 E-Class Coupe: steering may lock
In June 2019, recall campaign RC2654 was issued for 2018 model year Mercedes-Benz C238 E-Class Coupes that were available for sale from 1 March 2018 to 30 August 2019. Lock nuts with possible production deviations may have been installed in the steering system of certain vehicles. These particular locknuts could break and cause the steering to lock, thereby increasing the risk of a collision. For the VINs of the recalled vehicles, please see PRA 2019/17539.
2019 Mercedes-Benz C238 E-Class Coupe: radar sensor control unit failure
In August 2019, recall campaign RC2707 was issued for Mercedes-Benz C238 E-Class Coupes that were available for sale in Australia from 1 March 2019 to 30 July 2019. Due to an error in the active brake assist software, one of the radar sensor control units may fail. If the radar sensor control unit failed, the ‘Active Brake Assist’ function may not activate and this increased the risk of a collision and injury to both vehicle occupants and other road users. To fix, the software for the radar sensor control unit was to be updated. For the VINs of the recalled vehicles, please see PRA 2019/17768.
2019-20 Mercedes-Benz C238 E-Class Coupe: incorrect tension for oil feed and oil return line screws
In August 2020, recall campaign RC2807 was issued for Mercedes-Benz C238 E-Class Coupes that were available for sale in Australia from 1 April 2019 to 31 July 2020. During the assembly process, the screws for the turbocharger oil feed and oil return lines may not have been correctly tensioned. If the screws were loose, oil could leak out at the turbocharger oil feed and/or return line. If leaking oil came into contact with hot components parts, a fire could occur – this posed a hazard to vehicle occupants and other road users. For the VINs of the recalled vehicles, please see PRA 2020/18496.
2018-20 Mercedes-Benz C238 E-Class Coupe: eCall system may not contact emergency services
In December 2021, recall campaign RC2932-RC2933 was issued for 2018-20 Mercedes-Benz C238 E-Class Coupe vehicles. Due to a software issue, the automatic network search of the emergency call system (eCall) communication module may be deactivated. If this occurred, the automatic and manual emergency call function may not be available outside of the network coverage of certain providers. If the eCall system was deactivated, it would not be possible for vehicle occupants to contact emergency services in the event of an emergency (either manually or automatically). As a consequence, emergency vehicles may not be directed to the affected vehicle or may be delayed and this could increase the risk of death if a serious injury had occurred. For this recall, no action was required by consumers since the software would be updated ‘over the air’ (i.e. without requiring a workshop visit). For the VINs of the recalled vehicles, please see REC-004979.
2017-21 Mercedes-Benz C238 E-Class Coupe Diesel: fire hazard
In January 2022, recall campaign RC2978 was issued for 2017-21 Mercedes-Benz C238 E-Class Coupe vehicles that had OM654 or OM6546 diesel engines. In these vehicles, a leak could develop between the coolant pump and the vacuum circuit, such that coolant could enter the vacuum circuit. If this occurred, there would be an increase in the temperature of those components and this could result in a vehicle fire, thereby increasing the risk of injury to vehicle occupants. For the VINs of the recalled vehicles, please see REC-005039.
2018-20 Mercedes-Benz C238 E-Class Coupe: emergency call may not contact emergency services
In April 2022, recall campaign RC2957 was issued for 2018-20 Mercedes-Benz C238 E-Class Coupes. Due to a software issue, the automatic network search of the emergency call system (‘eCall’) communication module may be deactivated. If the eCall system was deactivated, it would not be possible for the vehicle occupants to connect with emergency services, either manually or automatically, in the event of an emergency. As a result, emergency vehicles may not be directed to the affected vehicle or may be delayed; this could increase the risk or severity of injury. For the VINs of the recalled vehicles, please see REC-005401.
2016-18 Mercedes-Benz C238 E220D Coupe: timing chain failure
In May 2022, recall campaign RC3021 was issued for 2016-18 Mercedes-Benz C238 E220D Coupes. Due to a manufacturing defect, the timing chain may wear prematurely and break. If this occurred, the vehicle would experience a sudden loss of power. This condition would increase the risk of a collision and injury to vehicle occupants and other road users. For the VINs of the recalled vehicles, please see REC-005446.
2021 Mercedes-Benz C238 E-Class Coupe: autonomous braking may not activate
In May 2022, recall campaign RC3019 was issued for 2021 Mercedes-Benz C238 E-Class Coupes. Due to a defect, the driver assistance system may not detect when the driver’s hands were removed from the steering wheel and would not warn the driver or perform an autonomous stop. If the vehicle continued to operate without driver intervention, these circumstances increased the risk of a collision and therefore injury to vehicle occupants and other road users. In the event of a medical emergency such as the driver losing consciousness, the vehicle may continue to drive instead of stopping and making an automated emergency call. For the VINs of the recalled vehicles, please see REC-005439.
2022 Mercedes-Benz C238 E-Class Coupe: window divider could detach
In July 2022, recall campaign RC3043 was issued for 2022 Mercedes-Benz C238 E-Class Coupe vehicles. Due to a manufacturing issue, the window divider on the right rear side could become loose and may detach from the vehicle whilst driving. If the window divider became detached from the vehicle whilst driving, it would increase the risk of a collision – this increased the risk of injury to vehicle occupants and/or other road users. For the VINs of the recalled vehicles, please see REC-005487.
2018-22 Mercedes-Benz C238 E-Class Coupe: potential short-circuit and fire
In September 2022, recall campaign RC3066 was issued for 2018-22 Mercedes-Benz C238 E-Class Coupes. Due to a manufacturing defect, the transmission wiring harness may be damaged. This damage could allow moisture into the wiring harness, which could cause a short circuit and vehicle fire. A vehicle fire posed a risk of injury to vehicle occupants, other road users, bystanders and/or damage to property. For the VINs of the recalled vehicles, please see REC-005517.
2022 Mercedes-Benz C238 E-Class Coupe: warning systems may not alert the driver when exiting
In August 2023, recall campaign RC3192 was issued for 2022 Mercedes-Benz A238 E-Class Coupes. When exiting the vehicle, the visual and acoustic warning system may not alert the driver if other vehicles and/or traffic were approaching. If the driver was not made aware of approaching vehicles and/or traffic, there was an increased risk of a collision and injury to vehicle occupants and other road users. To fix, the vehicle’s software was to be updated by a Mercedes-Benz dealership. For the VINs of the recalled vehicles, please see REC-005758.
2021-22 Mercedes-Benz C238 E-Class Coupe: fuel delivery unit failure
In August 2023, recall campaign RC3170 was issued for 2021-22 Mercedes-Benz C238 E-Class Coupes. Due to a manufacturing defect, the fuel delivery unit may fail and this could cause the fuel pump to switch off. If this occurred, fuel supply to the engine would be impaired and the vehicle may experience a loss power. If this occurred while driving, there was an increased risk of a collision and injury to vehicle occupants and other road users. For the VINs of the recalled vehicles, please see REC-005747.
Problems and faults: Mercedes-Benz C238 E-Class Coupe
Overview
This section identifies potential problems, causes and fixes based on the experiences of owners and repairers, online sources and technical service bulletins. This information is provided solely for reference purposes and AustralianCar.Reviews recommends that only properly qualified persons carry out repairs or modifications. Furthermore, the number of items below should not be taken as an indicator of a model’s reliability or the frequency with which they may occur.
To report a problem or fault to the AustralianCar.Reviews team, please use the Contact Us form. Note that AustralianCar.Reviews does not offer advice on automotive problems or disputes; such enquiries will not receive a reply. For vehicles purchased from dealers after 1 January 2011, please see our Australian Consumer Law fact sheet.
Mercedes-Benz C238 E-Class Coupe: problems and faults
No information regarding common problems and faults for the Mercedes-Benz C238 E-Class Coupe is currently available.
