Recalls: Mercedes-Benz V167 GLE-Class
Overview
Manufacturers, or importers, issue recalls for defects or faults which have the potential to cause injury. Generally, manufacturers will inform the original buyers if their vehicle is subject to a recall and of the steps required to remedy the defect or fault. Please note that the recalls below (if any) are for Australian-delivered vehicles only. Furthermore, the number of recalls should not be taken as an indication of a model’s reliability or its safety more generally.
Recalls: Mercedes-Benz V167 GLE-Class
2019 Mercedes-Benz V167 GLE-Class: leaking air conditioning hoses
In August 2019, a recall was issued for Mercedes-Benz V167 GLE-Class vehicles that were available for sale from 1 February 2019 to 9 August 2019. In these vehicles, the air conditioning drain hoses may not have been installed correctly and this could result in condensation leaking into the vehicle’s interior – this could cause various electrical function errors such as:
- automatic emergency call (eCall) may fail;
- the vehicle may not unlock;
- the vehicle may not start;
- electrical wiring may short circuit (this posed a fire hazard); and,
- active engine-limp-home mode may fail.
Furthermore, other electrical function errors increased the risk of a collision and injury to vehicle occupants and other road users. For the VINs of the recalled vehicles, please see PRA 2019/17767.
2019 Mercedes-Benz V167 GLE-Class: radar sensor control unit failure
In August 2019, recall campaign RC2707 was issued for Mercedes-Benz V167 GLE-Class vehicles that were available for sale in Australia from 1 March 2019 to 30 July 2019. Due to an error in the active brake assist software, one of the radar sensor control units may fail. If the radar sensor control unit failed, the ‘Active Brake Assist’ function may not activate and this increased the risk of a collision and injury to both vehicle occupants and other road users. To fix, the software for the radar sensor control unit was to be updated. For the VINs of the recalled vehicles, please see PRA 2019/17768.
2019 Mercedes-Benz V167 GLE-Class: potential fuel leak
In September 2019, recall campaign RC2715 was issued for Mercedes-Benz V167 GLE-Class vehicles that were available for sale in Australia from 20 May 2019 to 17 July 2019. In these vehicles, the joint between the fuel filler neck and the fuel tank may not be adequately sealed and this could result in a fuel leak. Fuel leakage posed an accident or injury risk to other road users; if the fuel came into contact with hot exhaust parts, there was also a fire risk. For the VINs of the recalled vehicles, please see PRA 2019/17813.
2019 Mercedes-Benz V167 GLE-Class: rear door window trim could detach
In November 2019, recall campaign RC2734 was issued for Mercedes-Benz V167 GLE-Class vehicles that were available for sale in Australia from 1 February 2019 to 1 November 2019. In these vehicles, the attachment of the trim divider at the rear door windows might not meet specification. The trim divider may therefore separate from the vehicle while driving and this posed a risk of injury to other road users. For the VINs of the recalled vehicles, please see PRA 2019/17976.
2019 Mercedes-Benz V167 GLE 300 d 4MATIC: rear side airbag may not deploy
In July 2020, recall campaign RC2779 was issued for Mercedes-Benz V167 GLE 300 d 4MATIC vehicles that were available for sale in Australia from 11 February 2019 to 5 April 2019. In these vehicles, the wiring harness for the right seat of the second seat row may be damaged if the seat was moved along the guide rail. For vehicles equipped with rear side airbags, the side airbag for this seat may not deploy as intended and the driver may not be informed if the seat occupant had not fastened their seatbelt. If the side airbag did not deploy properly, there was increased risk of serious injury or death to vehicle occupants in the event of a collision. For the VINs of the recalled vehicles, please see PRA 2020/18393.
2019-20 Mercedes-Benz V167 GLE-Class: rear cross member could detach
In July 2020, recall campaign RC2786 was issued for Mercedes-Benz V167 GLE-Class vehicles that were available for sale in Australia from 1 November 2019 to 31 March 2020. In these vehicles, the strength of the weld seams on the cross member for the rear bumper may not meet the required specification. If the rear towing eye was being used to winch the vehicle onto a tow truck, cracks may occur in the weld seams and the rear cross member may detach from the vehicle – this increased the risk of a collision and the risk of injury for vehicle occupants and other road users. To fix, the rear bumper cross member was to be replaced. For the VINs of the recalled vehicles, please see PRA 2020/18414.
2019 Mercedes-Benz V167 GLE 300 with 4/5 zone climate control
In October 2020, recall campaign RC2798 was issued for Mercedes-Benz V167 GLE 300 vehicles that had four/five zone climate control and were available for sale in Australia from 1 February 2019 to 30 September 2019. In these vehicles, the side airbags may deploy with excessive force and may not meet the requirements of UN-R135 – this increased the risk of injury to vehicle occupants. For the VINs of the recalled vehicles, please see PRA 2020/18611.
2019-20 Mercedes-Benz V167 GLE-Class: rear seatbelt buckle
In December 2020, recall campaign RC2834 was issued for Mercedes-Benz V167 GLE-Class vehicles that were available for sale in Australia from 1 July 2019 to 23 November 2020. In these vehicles, the rear middle seatbelt buckle could be pushed under the seat cushion. If the passenger was not able to retrieve the buckle, it would not be possible to fasten the affected seatbelt. If a passenger did not fasten the seatbelt, the risk of injury or death in the event of a collision increased for that passenger and other vehicle occupants. For the VINs of the recalled vehicles, please see PRA 2020/18719.
2020 Mercedes-Benz V167 GLE-Class: passenger airbag may not deploy correctly
In June 2021, recall campaign RC2868 was issued for Mercedes-Benz V167 GLE-Class vehicles that were available for sale in Australia from 6 January 2020 to 22 September 2020. In these vehicles, the dashboard may not have been properly bonded together and this could cause the front passenger airbag not to deploy correctly. In turn, incorrect airbag deployment increased the risk of injury or death to vehicle occupants. For the VINs of the recalled vehicles, please see PRA 2021/18995.
2019-20 Mercedes-Benz V167 GLE-Class: air conditioning drain hoses may leak
In June 2021, recall campaign REC-004996 was issued for 2019-20 Mercedes-Benz V167 GLE vehicles and this recall was updated in November 2021. In these vehicles, the drain hoses of the air conditioning system may not have been correctly installed and condensation may leak into the vehicle’s interior. As a result, various electrical components may not function and the risk of fire caused by a short circuit could increase. Specifically, the automatic emergency call (‘eCall’) function may fail and it may not be possible to unlock and/or start the vehicle, or to activate engine ‘limp home’ mode. These circumstances may increase the risk of a collision that could cause injury to vehicle occupants and other road users. For the VINs of the recalled vehicles, please see REC-004996.
2018-20 Mercedes-Benz V167 GLE-Class: eCall system may not contact emergency services
In December 2021, recall campaign RC2932-RC2933 was issued for 2018-20 Mercedes-Benz V167 GLE-Class vehicles. Due to a software issue, the automatic network search of the emergency call system (eCall) communication module may be deactivated. If this occurred, the automatic and manual emergency call function may not be available outside of the network coverage of certain providers. If the eCall system was deactivated, it would not be possible for vehicle occupants to contact emergency services in the event of an emergency (either manually or automatically). As a consequence, emergency vehicles may not be directed to the affected vehicle or may be delayed and this could increase the risk of death if a serious injury had occurred. For this recall, no action was required by consumers since the software would be updated ‘over the air’ (i.e. without requiring a workshop visit). For the VINs of the recalled vehicles, please see REC-004979.
2017-21 Mercedes-Benz V167 GLE-Class Diesel: fire hazard
In January 2022, recall campaign RC2978 was issued for 2017-21 Mercedes-Benz V167 GLE-Class vehicles that had OM654 or OM6546 diesel engines. In these vehicles, a leak could develop between the coolant pump and the vacuum circuit, such that coolant could enter the vacuum circuit. If this occurred, there would be an increase in the temperature of those components and this could result in a vehicle fire, thereby increasing the risk of injury to vehicle occupants. For the VINs of the recalled vehicles, please see REC-005039.
2019-20 Mercedes-Benz V167 GLE-Class: emergency call may not contact emergency services
In April 2022, recall campaign RC2957 was issued for 2018-20 Mercedes-Benz V167 GLE-Class vehicles. Due to a software issue, the automatic network search of the emergency call system (‘eCall’) communication module may be deactivated. If the eCall system was deactivated, it would not be possible for the vehicle occupants to connect with emergency services, either manually or automatically, in the event of an emergency. As a result, emergency vehicles may not be directed to the affected vehicle or may be delayed; this could increase the risk or severity of injury. For the VINs of the recalled vehicles, please see REC-005401.
2019-21 Mercedes-Benz V167 GLE: potential vehicle fire
In June 2022, recall campaign RC3027 was issued for 2019-21 Mercedes-Benz V167 GLE vehicles. Due to a manufacturing defect, the threaded nut connecting the negative terminal for the 48 volt electrical system under the front passenger seat may not have been tightened sufficiently. If the terminal loosened, it could result in higher than intended temperature and caused a vehicle fire – this posed a risk of injury to vehicle occupants, road users and bystanders. For the VINs of the recalled vehicles, please see REC-005450.
2019-22 Mercedes-Benz V167 GLE: faulty vehicle jack
In October 2022, recall campaigns RC3074 and RC3075 were issued for 2019-22 Mercedes-Benz V167 GLE vehicles. The vehicle jack provided with some of these vehicles may be faulty and not meet the requirements of teh Australian Consumer Product Safety Standard. If a faulty vehicle jack was used, it could become unstable and the vehicle may fall – this posed a risk of serious injury and fatality to nearby persons. For this recall, the vehicle jack was to be inspected by a Mercedes-Benz dealer and, if required, replaced. For the VINs of the recalled vehicles, please see REC-005544 and REC-005545.
2019-22 Mercedes-Benz V167 GLE-Class: rear window trim could detach
In November 2022, recall campaign RC3083 was issued for 2019-22 Mercedes-Benz V167 GLE-Class vehicles. In these vehicles, the trim bar at the rear door windows may not have been attached correctly to its retainer. The trim bar could therefore become loose and detach from the vehicle. If this occurred while driving, it could increase the risk of a collision and injury to other road users and bystanders. For the VINs of the recalled vehicles, please see REC-005567.
2018-20 Mercecedes-Benz V167 GLE-Class: incorrectly installed air conditioning hoses
In May 2023, recall campaigns RC3132 and RC3133 were issued for 2018-20 Mercecedes-Benz V167 GLE-Class vehicles. Due to an installation issue, the air conditioning drain hoses may not have been installed correctly and this could result in condensation leaking into the vehicle’s interior. Leaking condensation could cause a short circuit which, in turn, could cause a vehicle fire and various electrical function errors including:
- automatic emergency call (eCall) may fail;
- the vehicle may not unlock;
- the vehicle may not start;
- active engine ‘limp home’ mode may fail.
A vehicle fire increased the risk of injury to vehicle occupants, other road users and bystanders. Futhermore, the electrical function errors could also increase the risk of a collision and/or injury to vehicle occupants and other road users. For the VINs of the recalled vehicles, please see REC-005675 and REC-005676.
2021-22 Mercedes-Benz V167 GLE: fuel delivery unit failure
In August 2023, recall campaign RC3170 was issued for 2021-22 Mercedes-Benz V167 GLE vehicles. Due to a manufacturing defect, the fuel delivery unit may fail and this could cause the fuel pump to switch off. If this occurred, fuel supply to the engine would be impaired and the vehicle may experience a loss power. If this occurred while driving, there was an increased risk of a collision and injury to vehicle occupants and other road users. For the VINs of the recalled vehicles, please see REC-005747.
2021 Mercedes-Benz V167 GLE-Class: 12 volt wiring harness
In December 2023, recall campaign RC3244 was issued for 2021 Mercedes-Benz V167 GLE-Class vehicles. Over time, the threaded nut which secured the 12 volt wiring harness could become loose. If this occurred, it could result in higher than normal electrical resistance within the harness and cause a vehicle fire. A vehicle fire posed a risk of injury to vehicle occupants and road users, and a risk of damage to property. For the VINs of the recalled vehicles, please see REC-005865.
Problems and faults: Mercedes-Benz V167 GLE-Class
Overview
This section identifies potential problems, causes and fixes based on the experiences of owners and repairers, online sources and technical service bulletins. This information is provided solely for reference purposes and AustralianCar.Reviews recommends that only properly qualified persons carry out repairs or modifications. Furthermore, the number of items below should not be taken as an indicator of a model’s reliability or the frequency with which they may occur.
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Problems and faults: Mercedes-Benz V167 GLE-Class
No troubleshooting information is currently available for the Mercedes-Benz V167 GLE-Class.
