Recalls: Mercedes-Benz X167 GLS
Overview
Manufacturers, or importers, issue recalls for defects or faults which have the potential to cause injury. Generally, manufacturers will inform the original buyers if their vehicle is subject to a recall and of the steps required to remedy the defect or fault. Please note that the recalls below (if any) are for Australian-delivered vehicles only. Furthermore, the number of recalls should not be taken as an indication of a model’s reliability or its safety more generally.
Recalls: Mercedes-Benz X167 GLS
2018-20 Mercedes-Benz X167 GLS-Class: eCall system may not contact emergency services
In December 2021, recall campaign RC2932-RC2933 was issued for 2018-20 Mercedes-Benz X167 GLS-Class vehicles. Due to a software issue, the automatic network search of the emergency call system (eCall) communication module may be deactivated. If this occurred, the automatic and manual emergency call function may not be available outside of the network coverage of certain providers. If the eCall system was deactivated, it would not be possible for vehicle occupants to contact emergency services in the event of an emergency (either manually or automatically). As a consequence, emergency vehicles may not be directed to the affected vehicle or may be delayed and this could increase the risk of death if a serious injury had occurred. For this recall, no action was required by consumers since the software would be updated ‘over the air’ (i.e. without requiring a workshop visit). For the VINs of the recalled vehicles, please see REC-004979.
2017-21 Mercedes-Benz X167 GLS-Class Diesel: fire hazard
In January 2022, recall campaign RC2978 was issued for 2017-21 Mercedes-Benz X167 GLS-Class vehicles that had OM654 or OM6546 diesel engines. In these vehicles, a leak could develop between the coolant pump and the vacuum circuit, such that coolant could enter the vacuum circuit. If this occurred, there would be an increase in the temperature of those components and this could result in a vehicle fire, thereby increasing the risk of injury to vehicle occupants. For the VINs of the recalled vehicles, please see REC-005039.
2019-20 Mercedes-Benz X167 GLS-Class: emergency call may not contact emergency services
In April 2022, recall campaign RC2957 was issued for 2018-20 Mercedes-Benz X167 GLS-Class vehicles. Due to a software issue, the automatic network search of the emergency call system (‘eCall’) communication module may be deactivated. If the eCall system was deactivated, it would not be possible for the vehicle occupants to connect with emergency services, either manually or automatically, in the event of an emergency. As a result, emergency vehicles may not be directed to the affected vehicle or may be delayed; this could increase the risk or severity of injury. For the VINs of the recalled vehicles, please see REC-005401.
2019-21 Mercedes-Benz X167 GLS: potential vehicle fire
In June 2022, recall campaign RC3027 was issued for 2019-21 Mercedes-Benz X167 GLS vehicles. Due to a manufacturing defect, the threaded nut connecting the negative terminal for the 48 volt electrical system under the front passenger seat may not have been tightened sufficiently. If the terminal loosened, it could result in higher than intended temperature and caused a vehicle fire – this posed a risk of injury to vehicle occupants, road users and bystanders. For the VINs of the recalled vehicles, please see REC-005450.
2019-22 Mercedes-Benz X167 GLS: faulty vehicle jack
In October 2022, recall campaigns RC3074 and RC3075 were issued for 2019-22 Mercedes-Benz X167 GLS vehicles. The vehicle jack provided with some of these vehicles may be faulty and not meet the requirements of teh Australian Consumer Product Safety Standard. If a faulty vehicle jack was used, it could become unstable and the vehicle may fall – this posed a risk of serious injury and fatality to nearby persons. For this recall, the vehicle jack was to be inspected by a Mercedes-Benz dealer and, if required, replaced. For the VINs of the recalled vehicles, please see REC-005544 and REC-005545.
2019-22 Mercedes-Benz X167 GLS-Class: rear window trim could detach
In November 2022, recall campaign RC3083 was issued for 2019-22 Mercedes-Benz X167 GLS-Class vehicles. In these vehicles, the trim bar at the rear door windows may not have been attached correctly to its retainer. The trim bar could therefore become loose and detach from the vehicle. If this occurred while driving, it could increase the risk of a collision and injury to other road users and bystanders. For the VINs of the recalled vehicles, please see REC-005567.
2019-22 Mercedes-Benz X167 GLS-Class: rear seat backrest could collapse forwards
In November 2022, recall campaign RC3088 was issued for 2019-22 Mercedes-Benz X167 GLS-Class vehicles. Due to a manufacturing error, the seat backrest locking mechanisms in the third row may not have been installed correctly and may fail. In the event of a collision or hard braking, the rear seat backrest could therefore collapse towards the passengers. This condition posed a risk of injury to vehicle occupants. For the VINs of the recalled vehicles, please see REC-005569.
2018-20 Mercecedes-Benz X167 GLS: incorrectly installed air conditioning hoses
In May 2023, recall campaigns RC3132 and RC3133 were issued for 2018-20 Mercecedes-Benz X167 GLS vehicles. Due to an installation issue, the air conditioning drain hoses may not have been installed correctly and this could result in condensation leaking into the vehicle’s interior. Leaking condensation could cause a short circuit which, in turn, could cause a vehicle fire and various electrical function errors including:
- automatic emergency call (eCall) may fail;
- the vehicle may not unlock;
- the vehicle may not start;
- active engine ‘limp home’ mode may fail.
A vehicle fire increased the risk of injury to vehicle occupants, other road users and bystanders. Futhermore, the electrical function errors could also increase the risk of a collision and/or injury to vehicle occupants and other road users. For the VINs of the recalled vehicles, please see REC-005675 and REC-005676.
2021-22 Mercedes-Benz X167 GLS: fuel delivery unit failure
In August 2023, recall campaign RC3170 was issued for 2021-22 Mercedes-Benz X167 GLS vehicles. Due to a manufacturing defect, the fuel delivery unit may fail and this could cause the fuel pump to switch off. If this occurred, fuel supply to the engine would be impaired and the vehicle may experience a loss power. If this occurred while driving, there was an increased risk of a collision and injury to vehicle occupants and other road users. For the VINs of the recalled vehicles, please see REC-005747.
Problems and faults: Mercedes-Benz X167 GLS
Overview
This section identifies potential problems, causes and fixes based on the experiences of owners and repairers, online sources and technical service bulletins. This information is provided solely for reference purposes and AustralianCar.Reviews recommends that only properly qualified persons carry out repairs or modifications. Furthermore, the number of items below should not be taken as an indicator of a model’s reliability or the frequency with which they may occur.
To report a problem or fault to the AustralianCar.Reviews team, please use the Contact Us form. Note that AustralianCar.Reviews does not offer advice on automotive problems or disputes; such enquiries will not receive a reply. For vehicles purchased from dealers after 1 January 2011, please see our Australian Consumer Law fact sheet.
Problems and faults: Mercedes-Benz X167 GLS
No troubleshooting information is currently available for the Mercedes-Benz X167 GLS.
