Recalls: Mercedes-Benz C207 E-Class Coupe
Overview
Manufacturers, or importers, issue recalls for defects or faults which have the potential to cause injury. Generally, manufacturers will inform the original buyers if their vehicle is subject to a recall and of the steps required to remedy the defect or fault. Please note that the recalls below (if any) are for Australian-delivered vehicles only. Furthermore, the number of recalls should not be taken as an indication of a model’s reliability or its safety more generally.
Recalls: Mercedes-Benz C207 E-Class Coupe
2009-10 Mercedes-Benz C207 E-Class Coupe: loss of power steering fluid
In November 2010, a recall was issued for Mercedes-Benz C207 E-Class Coupe vehicles manufactured between 1 June 2009 and 28 February 2010 for higher than normally required steering forces, particularly during parking manoeuvres. This could be caused by a loss of fluid at the connection between the high pressure line and the power steering pump – this gradual loss of fluid was generally followed by a whining noise from the pump (PRA 2010/12141).
2009-10 Mercedes-Benz C207 E-Class Coupe Diesel: fuel leak
In December 2010, a recall was issued for Merceeds-Benz vehicles fitted with the OM651 2.1-litre turbo-diesel four-cylinder engine that were produced between 1 November 2009 and 1 November 2010 due to possible leaking of diesel fuel from the fuel filter (PRA 2010/12193).
2012 Mercedes-Benz C207 E-Class Coupe: window airbag deflation after deployment
In January 2013, a recall was issued for seven Mercedes-Benz C207 E-Class Coupe vehicles that were manufactured between April 2012 and June 2012. In the event of an accident, the right window airbag may deflate too quickly after deployment, increasing the risk of injury to the driver. To fix, the owner was to make arrangements with their Mercedes-Benz dealership to have the right window airbag replaced (PRA 2013/13451).
Mercedes-Benz C207 E-Class Coupe Diesel: oil leak
In January 2015, a recall was issued for Mercedes-Benz vehicles with the OM651 turbo-diesel engine that were available for sale during 2014. In these vehicles, the seal ring between the timing chain tensioner and the engine may leak oil – this could result in a hazard for other road users and, in extreme cases, a fire risk (PRA 2015/14509).
2012-16 Mercedes-Benz C207 E-Class Coupe: deployment of driver’s airbag
In February 2018, recall RC2437/A was issued for Mercedes-Benz C207 E-Class Coupes that were available for sale in Australia from March 2012. If the steering column was not sufficiently grounded and the steering column switch was damaged or faulty, an electrostatic discharge could cause the driver’s airbag to deploy. If these conditions occurred, an airbag warning message in the instrument cluster display and a red airbag indicator lamp (signalling that the steering column module was damaged/faulty) would alert the driver. If the airbag deployed in the absence of a collision, it could injure and distract the driver. For the VINs of the recalled vehicles, please see PRA 2018/16572.
2009-11 Mercedes-Benz C207 E-Class Coupe: Takata airbag recall
In December 2018, recall campaign RC2593 was issued for Mercedes-Benz C207 E-Class Coupes that were available for sale in Australia from 1 May 2009 to 19 September 2011. These vehicles had Takata airbags and, over time, propellant wafers inside the airbag could absorb moisture. In the event of airbag deployment, excessive pressure inside the metal airbag inflator housing could cause it to explode or rupture, such that metal fragments may be projected through the airbag and into the vehicle’s cabin. These metal fragments had the potential to cause serious injury or fatality. For the VINs of the recalled vehicles, please see PRA 2018/17190.
Problems and faults: Mercedes-Benz C207 E-Class Coupe
Overview
This section identifies potential problems, causes and fixes based on the experiences of owners and repairers, online sources and technical service bulletins. This information is provided solely for reference purposes and AustralianCar.Reviews recommends that only properly qualified persons carry out repairs or modifications. Furthermore, the number of items below should not be taken as an indicator of a model’s reliability or the frequency with which they may occur.
To report a problem or fault to the AustralianCar.Reviews team, please use the Contact Us form. Note that AustralianCar.Reviews does not offer advice on automotive problems or disputes; such enquiries will not receive a reply. For vehicles purchased from dealers after 1 January 2011, please see our Australian Consumer Law fact sheet.
Mercedes-Benz C207 E 250 CGI: M271 camshaft adjuster/sprocket failure
Background
For the M271 and M271 EVO engines, each camshaft has a camshaft adjuster/sprocket mounted to the front of it. The camshaft adjuster is mounted on a bearing so that it can rotate separately from the camshaft and is driven by timing chain. Furthermore, a solenoid is bolted onto the camshaft adjuster and attached to the end of the camshaft. As the camshaft adjuster is rotated by the timing chain, the sprocket can control the offset of the camshaft.
While camshaft adjuster failures are a recognised problem for the M271 engine, there have also been reports for the M271 EVO engine. For the M271 EVO engine, however, it is understood that Mercedes-Benz changed the design of the camshaft adjuster, the aluminium cover for the camshaft adjuster and solenoid for the 2012 model year. As such, post-2012 M271 EVO engines should not experience this problem.
Camshaft adjuster/sprocket failure
The camshaft adjuster for the M271 engine is made from cast iron and its operation against the single-row steel timing chain causes the teeth to wear prematurely; while the teeth can potentially break off, this is relatively rare. Wear to the camshaft adjuster can cause:
- The engine’s valve timing to be advanced or retarded;
- The timing chain to stretch; and,
- At worst, changes to engine timing can cause the pistons and valves to collide – such engine damage is extremely serious.
Merc271 provides re-manufactured camshaft adjusters in which the original gear face has been removed and a high-tensile, surface hardened steel gear profile has been applied to make it significantly stronger. Some owners, however, recommend replacing the timing chains and camshaft adjusters as a preventative measure every 130,000 kilometres.
Symptoms
Symptoms of camshaft adjuster failure include:
- A rattling noise on start-up caused by play of the timing chain and camshaft adjuster teeth;
- Uneven running and a rough idle;
- Diagnostic trouble codes (DTCs) related to camshaft timing.
Replacement
Replacing the camshaft adjuster requires:
- The solenoid and valve cover to be removed;
- The tension on the timing chain to be released; and,
- The camshaft adjuster to be removed from the camshaft.
2009-11 Mercedes-Benz C207 E 350 and E 500: actuator cam for VIM
For 2009 Mercedes-Benz C207 E 350 and E 500 Coupes, the plastic actuator cam in the variable intake manifold (VIM) for the M272 V6 and M273 V8 engines is susceptible to failure. Symptoms of a broken actuator cam include:
- Rough idle;
- A loss of power (particularly at low and mid-range engine speeds);
- Illumination of the check engine lights; and,
- Diagnostic Trouble Codes (DTCs) such as P2004, P2005, P2006, P2187 and P2189.
Due to the venting of oil from the PCV (positive crankcase ventilation) system, carbon deposits can accumulate on the swirl flaps inside the variable intake manifold. These carbon deposits increase the resistance on the plastic actuator cam and this can cause it to break. Other parts can also fail as a result, including the swirl flaps, the actuator mounting arms and the vacuum diaphragms.
AustralianCar.Reviews understands that the original equipment supplier for the intake manifold is Pierberg and that Mercedes-Benz’s repair involves replacing the entire intake manifold since they do not supply replacement actuator cams. However, eEuroparts.com sell intake manifold repair kits that replace the plastic actuator cam with a metal component and can be used for DIY repairs. However, the intake manifold also needs to be cleaned as part of any repair. For further information about this problem, please see:
- eEuroparts.com: Fixing Mercedes-Benz Intake Manifold Woes; and,
- eEuroparts.com: Mercedes-Benz Intake Manifold Repair DIY.
Mercedes-Benz C207 E 250 CDI: OM651 injector failure
For the OM651 turbo-diesel engine, the Delphi piezo injectors that were fitted for the 125 kW to 150 kW variants (i.e. the C207 E 250 CDI BlueEfficiency) experienced a high failure rate, with failure generally occurring beyond 50,000 kilometres. If the injectors failed, the engine warning light would illuminate, the vehicle would enter ‘limp home’ mode and the engine would run unevenly. Initially, revised piezo injectors were introduced. Subsequently, however, Mercedes-Benz initiated a customer service action whereby the original Delphi piezo injectors were replaced with magnetic solenoid injectors, a new ECU was installed, a fuel return line was retro-fitted and the engine cover was changed. From around mid-2012, Mercedes-Benz ceased using piezo injectors for these engines and used magnetically-actuated solenoid injectors instead.
2013 model year Mercedes-Benz C207 E 500 Coupe: oil supply to cylinder head
In February 2013, Service Campaign Bulletin No. 2013010001 was issued for 2013 model year Mercedes-Benz C207 E 500 Coupes that had 4.7-litre biturbo M278 V8 engines. During installation at the factory, the check valve of the left and right secondary chain tensioners may have been pressed too deep into the cylinder heads and this could compromise oil supply into the cylinder head. As part of this service campaign, the check valve of the left and right secondary chain tensioners was to be removed.
Mercedes-Benz C207 E 250 CDI: OM651 timing chain/tensioner wear
There have been reports of wear of the simplex timing chain and/or chain tensioner at higher mileages. Since the chain is installed on the transmission side of the engine, access is restricted and replacement is expensive.
Mercedes-Benz C207 E 350 and E 400: engine rattle noise after start-up
In December 2015, Mercedes-Benz issued Service Bulletin LI05.10-P-056435 Version 10 for Mercedes-Benz C207 E 350 and E 400 Coupes that had M276 engines with the following engine numbers:
- M2768: up to engine 2768xx 30 001281; and,
- M2769: up to engine 2769xx 30 406603.
According to the Service Bulletin, the driver may hear a rattling noise after start-up – from the engine compartment – that lasts for several seconds. This noise was attributed to a lack of oil pressure in the secondary chain tensioners, though Mercedes-Benz claimed that no consequential damage was to be expected.
To fix, the secondary chain tensioners (left and right) were to be replaced and a check valve was to be installed in the oil supply bore of each secondary chain tensioner in the cylinder head (left and right).
